Legal

Refund policy

Digital products are delivered through license and download entitlements, so requests are reviewed using payment, delivery, activation, and support evidence.

Dodo Payments is the merchant of record

Dodo Payments processes the transaction, receipt, applicable transaction taxes, and approved refund. pConPlugins provides product and delivery evidence needed to assess the request.

How a request is assessed

Refund eligibility is assessed under applicable law, Dodo merchant-of-record rules, the reason for the request, evidence of delivery or activation, compatibility details, and whether a reasonable support path is available. Submitting a request does not guarantee approval when the transaction is not eligible.

Before requesting a refund

Send the purchase email, product, host version, release version, and a concise account of the issue to support@pconplugins.com. Do not send the full license key. Compatibility questions are easiest to resolve before purchase using the release notes and support channel.

Effect of an approved refund

After the provider confirms a refund, chargeback, or payment reversal, the associated license and protected-download entitlement may be disabled. Local access never changes solely because an unverified browser message says a refund occurred.