Human support
Bring the details. We will help narrow it down.
Use one support thread per issue and include the exact versions involved so the response can begin with evidence.
Contact
Email support@pconplugins.com. We aim to acknowledge complete requests within two business days. Resolution time depends on reproducibility, host compatibility, and provider availability.
Include these details
- Product name and downloaded release version
- Host application name and exact version
- Operating-system version and device architecture
- Steps that reproduce the issue and the exact safe error text
- Purchase email when the question concerns payment or entitlement
Do not include secrets
Never send a Dodo API key, webhook secret, full license key, password, or private plugin package. For a license issue, send only the final four characters when asked.